Refund policy

At Miraveila, we're committed to providing high-quality cosmetic and beauty tools that meet your expectations. Because of the nature of these products, we maintain specific return guidelines to keep things safe and fair for everyone.

Final Sale Items
Due to hygiene and safety standards, most of our products are final sale and not eligible for return. Each product page clearly states whether an item is final sale or return-eligible — please check before purchasing.

Returns Eligibility (Return-Eligible Items Only)
For items marked return-eligible, we accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, we cannot accept returns on:

  • Final sale items (as marked on the product page)
  • Opened or used cosmetic products
  • Items that have been tampered with
  • Personal care items that have come into direct contact with the skin

Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect — including final sale items — please contact us within 48 hours of delivery with clear photos and your order details. We'll gladly offer a replacement or full refund at no additional cost.

Refund Process
Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method
  • Shipping charges (if applicable) are non-refundable, unless the return is due to our error

Exchange Policy
We currently do not offer direct exchanges. If you'd like to replace an item, return the eligible product and place a new order separately.

Order Cancellations
Orders can be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may not be possible.

Non-Refundable Situations
Refunds will not be issued in the following cases:

  • The item is final sale
  • Change of mind after a return-eligible product has shipped
  • Incorrect shipping information provided by the customer
  • Failure to receive the package due to customer unavailability

Contact Us
Questions about a return or refund? Reach our support team at info@miraveila.com. We're here to keep your shopping experience smooth, safe, and satisfying.